Anyways yeah i agree, an d seeing how old this post is, i can say that their support hasnt changed. The net is full of people complaining yet they have a couple million users. Pathetic. There support is slow and extremely underworked. They get a total F from me. my afvice use steam only if you need a demo if they have it.. if that will even work. Other than that spend the extra 5$ and buy from the store. Steam / Valve is horrible at customer service. I don’t think they know what it is.
In America succesful companies have a saying “The customer is always right”. Those companies usually do well as the customer will come back. I have no idea how a “The customer can screw off and buy the game again and still expect no help” system company works or became profitable.. I think they must have like 20 Support staff for the 20 million people to deal with all of the legal litigation that might arrise in the future from the mass class action lawsuits people will want to file.. Eventually this company will colapse and be the new joke of the 010′s. Until then avoid them at all costs.

A company not being able to support PDF documentation is pretty crappy and they shouldn’t have shut you down like that because obviously you are submitting it because it is different than they say. I can only guess it is some script reader on 1st level with a 3rd party “internet response” team that doesn’t think but just gets joy out of saying “No” without actually using brain cells.