Comments on: Steam is pissing me off

By: Valve & Steam support is useless | cybrpunk.com

Valve & Steam support is useless | cybrpunk.com — Thu, 14 May 2009 19:41:22 +0000

[...] a week ago I posted that I was having trouble with Valve and Steam support in fixing a region coding problem with their software called The Orange Box that I [...]

By: Dabbu21

Dabbu21 — Thu, 14 May 2009 19:02:10 +0000

I love Steam, it makes my life easier to play games on both my PC and laptop. I can buy them once, not have to keep track of the game disks, and then I can install the game on which ever device I’m using, PC or Laptop, or both. I only paid $25 or my Orange box during the release christmas special, and it was worth it. Lots of fun games inside it. And recently the Left 4 Dead game is a great FPS.

I think your dealing with the first tier helpdesk grunts, who follow the guidebook for crappy customer service. You need to just keep at Valve and try to get escalated to a higher authority in the company. They should give you some way to convert from one region code to another with out having to re-purchase the software.

By: Insomnic

Insomnic — Thu, 07 May 2009 21:20:40 +0000

Ah… it sounded like they would give you a new key if you sent them your UPC scan. Sucky Suck.

By: Dominique

Dominique — Thu, 07 May 2009 02:34:39 +0000

I guess the frustration came from two things. The region restrictions is very obvious BUT to deal with stupid and not helpful plus no sense customer service people also make it worse. However, those big companies always have a full set of useless guidelines to refer their customers, too… I feel your pain.

By: yoshi

yoshi — Wed, 06 May 2009 22:12:18 +0000

yeah that’s pretty lame. i don’t see the big deal in giving a new cd key. i mean there is obviously a reason. silly steam.

i’ll help spread the word of how crappy they are if you need help.

By: cybrpunk

cybrpunk — Wed, 06 May 2009 22:04:59 +0000

Actually they are telling me that they absolutely DO NOT give new keys and that its not their problem.

By: Insomnic

Insomnic — Wed, 06 May 2009 20:59:38 +0000

Not to be a damper – but they gave you a solution (though not a great one) of providing proof of purchase and they’ll give you a key (hopefully). I don’t know if it’s quite time for the pitchforks :)

Not a great customer service experience though that’s for sure.