Comments on: My computer is broke. Nuh-uh! http://cybrpunk.com/2008/05/19/my-computer-is-broke-nuh-uh/ Good, bad... I'm the guy with the baby. Thu, 08 Jan 2009 11:22:02 +0000 http://wordpress.org/?v=2.7 hourly 1 By: Insomnic http://cybrpunk.com/2008/05/19/my-computer-is-broke-nuh-uh/comment-page-1/#comment-3353 Insomnic Mon, 19 May 2008 17:21:10 +0000 http://cybrpunk.com/?p=450#comment-3353 I know Dell has started trying to give support for non-english speakers in their native language and this may be part of the problem since you are in Hong Kong they assumed you needed Mandarin/Cantonese support. They really needed a way for you to ask for an english speaker. That's some pretty frustrating support though. Talking to tech support can be a pain but usually not so bad that they'd flat out lie. I've spoken to people who were just reading off a script (like most 1st level customer support services do) and just didn't understand the issue well enough - but that guy was definitely just lying through his teeth. To be fair, Dell support - at least business and silver/gold support - has been some of the easiest to deal with in past experience. Tell them you're the IT guy and as long as you've checked the right things they'll skip making you test more things and just send out the part and the tech. That's why it's weird to see you going through that extra crap. I know Dell has started trying to give support for non-english speakers in their native language and this may be part of the problem since you are in Hong Kong they assumed you needed Mandarin/Cantonese support. They really needed a way for you to ask for an english speaker.
That’s some pretty frustrating support though. Talking to tech support can be a pain but usually not so bad that they’d flat out lie. I’ve spoken to people who were just reading off a script (like most 1st level customer support services do) and just didn’t understand the issue well enough - but that guy was definitely just lying through his teeth.
To be fair, Dell support - at least business and silver/gold support - has been some of the easiest to deal with in past experience. Tell them you’re the IT guy and as long as you’ve checked the right things they’ll skip making you test more things and just send out the part and the tech. That’s why it’s weird to see you going through that extra crap.

]]> By: yoshi http://cybrpunk.com/2008/05/19/my-computer-is-broke-nuh-uh/comment-page-1/#comment-3352 yoshi Mon, 19 May 2008 16:12:43 +0000 http://cybrpunk.com/?p=450#comment-3352 We should come up with a new company that speaks a language no one speaks and offer tech support for anything, but you have to speak the language. Then offer awesome tech support plans, but you have to speak the language. Of course this is told to them AFTER they pay us a lot of money. it's genius! We should come up with a new company that speaks a language no one speaks and offer tech support for anything, but you have to speak the language. Then offer awesome tech support plans, but you have to speak the language. Of course this is told to them AFTER they pay us a lot of money.

it’s genius!

]]> By: Abraxus http://cybrpunk.com/2008/05/19/my-computer-is-broke-nuh-uh/comment-page-1/#comment-3351 Abraxus Mon, 19 May 2008 12:01:57 +0000 http://cybrpunk.com/?p=450#comment-3351 Oh yes, the language barrier, I know it well. Being Canadian I get the whole French/English thing and most Canadians can muddle through some basic French in a crisis. I work in a Kitchen though and we have 5 people from Sri Lanka, 2 people from Fiji and 4 guys from the Philipines right now. Probably the most amusing times are when words in English come very close to sounding just like swears or curses in their own language. As for PC woes..I have had to call Dell's CS line a time or two in the past. It is extremely frustrating when your first hurdle is to simply make yourself understood much less get actual help. It's sad that if you phone to BUY a PC from them they will move heaven and earth to get someone that speaks your language perfectly but try to get help and you get someone that took two hours of your language in middle school or something. Oh yes, the language barrier, I know it well. Being Canadian I get the whole French/English thing and most Canadians can muddle through some basic French in a crisis.

I work in a Kitchen though and we have 5 people from Sri Lanka, 2 people from Fiji and 4 guys from the Philipines right now. Probably the most amusing times are when words in English come very close to sounding just like swears or curses in their own language.

As for PC woes..I have had to call Dell’s CS line a time or two in the past. It is extremely frustrating when your first hurdle is to simply make yourself understood much less get actual help.

It’s sad that if you phone to BUY a PC from them they will move heaven and earth to get someone that speaks your language perfectly but try to get help and you get someone that took two hours of your language in middle school or something.

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